Claims Made Easy

 Required documents

• Company’s form Download

• Pathological Report or Other Laboratory Report. Ex. X-Ray report, CT Scan report
  
  

Duration

• Within 15 days from the company received all required documents completed.

Required documents

• Physician’s Statement, using company’s form Download

• X-Ray report and Picture position   
  
  

Duration

• Within 15 days from the company received all required documents completed.

Required documents

Natural cause of death (Illness)

• Medical certificate with the Company form Download

• Physician’s statement

• Copy of Insured’s household registration and Insured’s ID card (marked “dead” and certified true copy by beneficiary and show original)

• Copy of household registration and ID card of all beneficiaries, with certified true copy and show original
  
  

Unnatural cause of death (Accident or other cause)

• Copy of daily report from Royal Thai Police, certified by a police officer 

• Copy of Post Mortem Examination Report
  
  

For beneficiary – Child, add these following documents

• Copy of legal representative’s household registration and legal representative’s ID card, with certified true copy (attach the court order appointing a guardian in case the legal representative is not father or mother)
  
  

Duration

• Within 15 days from the company received all required documents completed.

In accordance with the announcement of the Anti-Money Laundering Office (AMLO), the KYC (Know your customer) procedure is mandatory if the claim benefits received per 1 beneficiary is amounting to THB100,000 or more. To complete the KYC, please follow the instructions below:

• Click https://prupolicy.prudential.co.th/ekyc, or

• Submit your color portrait photograph (taken within 6 months) and photocopy of National ID or Passport to Prudential Thailand by post.

• If the beneficiary is minor and National ID or Passport is not available, the parent or legal guardian may process on behalf and submit their documents instead.