Select your language

Claims Made Easy

Submit and track your claim the way you want to.
claims promise women relax

Our Claims Promise

A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
Learn more

How to submit your claim

A guy looking at a tablet and a document
File via e-Claim
Search for our account, Prudential Thailand, on the LINE application and you can submit all of the required documents and supporting documents to file your claim.
A couple talking to an agent
File directly to your servicing agents
Download the form, fill in your details and submit to your servicing agents with the required supporting documents.
A lady looking at documents
File directly to us
Download the form, fill in your details and submit to us with the required supporting documents.

Follow these steps to claim

General Claims

For general claims, just follow these four simple steps.

 

Select the type of claim

Health and Accident

Required documents

  • Claim form Download 

  • Original medical receipt and Hospital billing statement

  • Medical Certificate

Duration

  • Within 15 days from the company received all required documents completed.

Critical Illness

 Required documents

  • Company’s form Download

  • Pathological Report or Other Laboratory Report. Ex. X-Ray report, CT Scan report

Duration

  • Within 15 days from the company received all required documents completed.

Disability

Required documents

  • Physician’s Statement, using company’s form Download

  • X-Ray report and Picture position   

Duration

  • Within 15 days from the company received all required documents completed.

Death

Required documents

Natural cause of death (Illness)

  • Medical certificate with the Company form Download

  • Physician’s statement

  • Copy of Insured’s household registration and Insured’s ID card (marked “dead” and certified true copy by beneficiary and show original)

  • Copy of household registration and ID card of all beneficiaries, with certified true copy and show original

Unnatural cause of death (Accident or other cause)

  • Copy of daily report from Royal Thai Police, certified by a police officer 

  • Copy of Post Mortem Examination Report

For beneficiary – Child, add these following documents

  • Copy of legal representative’s household registration and legal representative’s ID card, with certified true copy (attach the court order appointing a guardian in case the legal representative is not father or mother)

Duration

  • Within 15 days from the company received all required documents completed.

Submit your forms and documents

Step of Claim submission

You may submit your claim to us:

Via register mail
You may mail our claim to the following address:
Prudential Life Assurance(Thailand) Public Company Limited, Claim Department, Address no. 944 Mitrtown Office Tower, 10th, 29th–31st Floor, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330

Via branch visit 
You may visit us at the Prudential Thailand’s Service Counter in our headquarter or any other branch offices and we’ll be ready to assist you.

Via servicing agents
You may also submit your claim through your trusted servicing agent.

Via eClaim submission:
Submission claim online via Line Prudential Thailand https://lin.ee/wqA4fyH

Receive treatment with PRUCare Card

Present your PRUCare Card with identification document to hospital before and we will process accordingly. Let us guide you through the simple process of using PRUCare Card HERE.

Note

  • In the event that the rights are not approved, such as unclear sickness information Or fall under the policy's exceptions Employees of the company Or the hospital staff will notify the insured in order to make a claim by the normal method
  • Other insurance benefits (if any), such as daily medical expenses. Or accident compensation The company will automatically consider paying after the insured has left the hospital. Without having to submit the company's documents and claim form Again (unless necessary The company will have additional documents for acknowledgment), whereby the company will send compensation money to the insured at the address provided to the company only.