Claims Made Easy
Our Claims Promise
How to submit your claim
File via e-Claim
File directly to your servicing agents
File directly to us
Follow these steps to claim
General Claims
For general claims, just follow these four simple steps.
Select the type of claim
Health and Accident
Required documents
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Claim form Download
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Original medical receipt and Hospital billing statement
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Medical Certificate
Duration
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Within 15 days from the company received all required documents completed.
Critical Illness
Required documents
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Physician’s Statement, using company’s form Download
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Pathological Report or Other Laboratory Report. Ex. X-Ray report, CT Scan report
Duration
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Within 15 days from the company received all required documents completed.
Disability
Required documents
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Physician’s Statement, using company’s form Download
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X-Ray report and Picture position
Duration
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Within 15 days from the company received all required documents completed.
Death
Required documents
Natural cause of death (Illness)
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Medical certificate with the Company form Download
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Physician’s statement
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Copy of Insured’s household registration and Insured’s ID card (marked “dead” and certified true copy by beneficiary and show original)
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Copy of household registration and ID card of all beneficiaries, with certified true copy and show original
Unnatural cause of death (Accident or other cause)
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Copy of daily report from Royal Thai Police, certified by a police officer
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Copy of Post Mortem Examination Report
For beneficiary – Child, add these following documents
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Copy of legal representative’s household registration and legal representative’s ID card, with certified true copy (attach the court order appointing a guardian in case the legal representative is not father or mother)
Duration
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Within 15 days from the company received all required documents completed.
Submit your forms and documents
Step of Claim submission
You may submit your claim to us:
Via eClaim submission:
Submission claim online via Line Prudential Thailand https://lin.ee/wqA4fyH
Via register mail
You may mail our claim to the following address:
Prudential Life Assurance(Thailand) Public Company Limited, Claim Department, Address no. 9/9 @sathorn Building, Floor 20th-27th, South Sathorn Road, Yannawa, Sathorn, Bangkok 10120
Via branch visit
You may visit us at the Prudential Thailand’s Service Counter in our headquarter or any other branch offices and we’ll be ready to assist you.
Via servicing agents
You may also submit your claim through your trusted servicing agent.
Receive treatment with PRUCare Card
Present your PRUCare Card with identification document to hospital before and we will process accordingly. Let us guide you through the simple process of using PRUCare Card HERE.
Note
- In the event that the rights are not approved, such as unclear sickness information Or fall under the policy's exceptions Employees of the company Or the hospital staff will notify the insured in order to make a claim by the normal method
- Other insurance benefits (if any), such as daily medical expenses. Or accident compensation The company will automatically consider paying after the insured has left the hospital. Without having to submit the company's documents and claim form Again (unless necessary The company will have additional documents for acknowledgment), whereby the company will send compensation money to the insured at the address provided to the company only.
