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IVR Service

Now you can access your policy information with ease with our new IVR Service (Interactive Voice Response), dial our Customer Service Center: 1621

IVR Service

Now you can access your policy information with ease with our new IVR Service (Interactive Voice Response), you can now access your policy information by following the simple steps below.

Dial our Customer Service Center: 1621

Customer Service Center

Tel: 1621 or 08 1815 2011

Fax: 0 2353 4888

email: hotline@prudential.co.th

 

Office Hours: Mon-Fri 08.30 AM to 07:00 PM, Sat 08.30 AM to 04:00 PM (Except Sunday and Public Holidays)

Press 1: For enquiries on PRUUnit Link

Policy details Related Inquiry through Automated Service

Press 1

  • Policy Details

Press 2

  • Claim Status

Press 4

  • Premium Certificate

Press 6 

Automatic Information Inquiry

Press 2

  • Top Up Premium

Press 1

  • Increase Single Premium

Press 2 

  • Fund Switching

Press 3

  • Partial Surrender

Press 4

  • Policy Serrender

Press 5

  • Death Claims

Press 6

  • TPD Claims

Press 7

 

Press 2: For other Life Insurance Products Other Life Insurance Products

Policy details Related Inquiry through

Press 1

  • Application Status

Press 1

  • Policy Details

Press 2

  • Premium Related

Press 3 

  • Claim Status

Press 4

  • Premium Reminder Notice

Press 5 

  • Premium Certificate

Press 6 

Automatic Information Inquiry

Press 2

  • Claims Procedure

Press 1

  • Payment Channel

Press 2 

  • Change of payment method

Press 3

  • Loss of policy

Press 4

  • Policy Amendment

Press 5

  • Branch Information

Press 6