Submit your claims online easily via PRUServices.
You can file your insurance claims conveniently, quickly, and securely through PRUServices, or PRUServices’ website www.pruservices.prudential.co.th
With just a few simple steps, you can start your claim right away and track your claim status anytime.
Step 1: Choose the type of insurance you would like to claim.
Step 2: Prepare the required documents and complete the form according to the claim type.
Step 3: Upload your documents via PRUServices.
Step 4: Receive an update within 3 business days.
If your claim meets the criteria, it will be automatically approved through PRUServices.
If you prefer to submit your documents by mail, you can follow these simple steps
Step 1: Prepare the required documents and complete the claim form.
Prepare all necessary documents and fill in the claim form according to your claim type.
Step 2: Check for accuracy and completeness
Review your documents to ensure they are correct and complete to avoid any delays in processing.
Step 3: Send your claim documents by mail.
Please mail your documents to the following address:
Claims Department
Prudential Life Assurance (Thailand) Public Company Limited
944 Mitrtown Office Tower, 30th Floor
Rama 4 Road, Wang Mai, Pathumwan Bangkok 10330
Step 4: Wait for a follow‑up.
Once the company has received your documents, our staff will contact you to provide an update on your claim status or request additional information if needed.
If you prefer to submit your documents in person by walk-in, you can follow these simple steps
Step 1: Prepare the required documents and complete the claim form.
Prepare all necessary documents and fill in the claim form according to your claim type.
Step 2: Check for accuracy and completeness.
Review all documents to ensure they are accurate and complete to avoid any delays in the processing of your claim.
Step 3: Submit your documents in person.
Please submit your documents at the following location:
Prudential Life Assurance (Thailand) Public Company Limited
944 Mitrtown Office Tower, 30th Floor
Rama 4 Road, Wang Mai, Pathumwan Bangkok 10330
Step 4: Track your claim status
After submitting your documents, you can track the status of your claim through PRUServices or contact the company through our designated customer service channels.
The claims process is not as difficult
What documents do I need to submit for a claim?
Policyholder’s and beneficiary’s IDs Death or medical certificate (if applicable) Original policy (if available)
If I submit my claim late, will it affect my benefits
Claims must be submitted within 30 days of the incident. Submissions after this period may be rejected or may require additional supporting documents.
Why was my claim not approved?
A claim may be rejected due to incomplete documents, unmet policy conditions, policy exclusions, or late submission.
Can I submit a claim without the original policy document?
Yes. You may submit a claim without the original policy document in certain cases, provided complete policyholder details and valid identification are submitted.
Can a beneficiary who is not a family member submit a claim?
Yes. A beneficiary does not need to be a family member, provided they are properly designated in the policy.
Can I make multiple claims?
Multiple claims are permitted as long as the policy is active and each claim meets the eligibility criteria, within the specified benefit limits
Got a problem? Check our FAQs or get in touch with us for assistance.
Mailing Address:
Prudential Life Assurance (Thailand) Public Company Limited
Claims Department
944 Mitrtown Office Tower, 30th Floor, Rama IV Road,
Wangmai, Pathumwan, Bangkok 10330
In-person submission at:
• Your servicing agent
• Claims Department, Prudential Life Assurance (Thailand) Public Company Limited
• Branch offices nationwide
You can search for network hospitals nationwide. Click here
The Company will complete the assessment within 15 days from the date all required documents are received.
In cases requiring additional investigation, the assessment period may extend up to 90 days.
You can contact our Customer Service Center at 1621.
Health and accident claims: Within 15 days after the Company receives complete and correct documents.
Critical illness and death claims: Within 15 days after the Company receives complete and correct documents.
Please submit your health claim documents within 30 days from the treatment date or within 30 days from the date of the incident.
Please send the expired cheque to the Company at the following address for re‑issuance:
Prudential Life Assurance (Thailand) Public Company Limited
Claims Department
944 Mitrtown Office Tower, 30th Floor, Rama IV Road,
Wangmai, Pathumwan, Bangkok 10330
You may appoint another person to act on your behalf by providing a Power of Attorney, along with ID copies of both the grantor and the proxy.
The Company will contact you to request additional documents.
This may extend the claim assessment timeline.
There is no fee for submitting a claim.
Yes, you can. However, specific terms and procedures apply. Please click here to view the claim details.
Customers can track their claim status through PRUServices.
Yes, in certain cases. The submission must fall within the required timeframe (e.g., 30–90 days from the incident).
We recommend submitting the claim as soon as possible to avoid any issues.
If your claim is rejected, you may review the reason for the rejection and:
