Guided Care Service is available exclusively for Prudential healthinsurance policyholders. If you hold an active health policy with us, youcan access this service at no additional cost.
Service Highlights
PRUHealth Team Find trusted answers and personalized support for life's important moments.
Scope of Services PRUHealth Team
Before Treatment
- Health consultation and guidance
- Advice on healthcare service options
- Information on network hospitals for pre-policy health check-ups
- Appointment booking with hospitals in advance
- Underwriting result verification
🔹 During Treatment - Coverage verification based on your policy
- Assistance in requesting additional discounts (for hospital admissions)
- Medical Second Opinion consultation
🔹 After Treatment - Recommendations for specialist care and suitable hospitals based on your policy
- Claims status tracking for hospital stays (Fax-claim), document submission, or pre-surgery arrangements
- Support in case of claim disputes
- Guidance on claim document submission and reimbursement channels
Frequently Asked Questions (FAQs)
You can reach us via:
- Our official website
- Customer service hotline 1621 Press 5
Our team is available to assist you during business hours.
No. The Guided Care Service is provided free of charge to eligiblepolicyholders.
This service is designed specifically for individual policyholders.However, if your family members are also covered under Prudentialhealth policies, they may access the service individually.
We can help you:
- Verify your coverage before admission
- Request special discounts (if applicable)
- Provide a second medical opinion
- Recommend suitable hospitals and specialists
Claim processing times may vary depending on the type of claim anddocumentation submitted. Our team will assist you in tracking the statusand ensuring timely updates.
Yes. If you wish to dispute a claim result, our Guided Care team will helpyou understand the decision and guide you through the appeal process.
