PRUTelemed

Telemedicine

Telemedicie service

Privilege for Prudential customers to consult doctors or medical specialists online,
with no need to go to the hospital, plus medicine delivery service to your home, through MorDee application.

• Consultation service hours 07.00-23.00 hrs.

• Medicine Delivery within 1-3 working days*

Health insurance and Group insurance customers can check for their medical claims benefits or ask for more information via LINE Mordee before starting to use the service in order to get a Code for cashless claims.**

Remark:
* Terms and conditions of the medicine delivery service are subject to the service provided through MorDee app.

1. Common diseases

2. Internal medicine

3. Ear, Nose, and Throat

4. Women's health

5. Office syndrome

6. Bone and Joint

7. Eyes

8. Skin (excluding for cosmetic purposes)

Or choose a doctor with the Prudential logo.

For Prudential customers who have health insurance or group insurance and would like to make a claim for outpatient medical expenses (OPD) when using the online doctor consultation service via the MorDee app

You can check your claim eligibility* and choose from two ways to make a claim, as follows:

1. Before receiving the service (Check your coverage benefit; there is no need to pay in advance.)
2. After receiving the service, make an online claim via PRUConnect on the LINE official account @PrudentialThailand.

Remark:
* The coverage benefit is subject to your insurance plan specified in the insurance policy.

Prudential customers can access first-rate health insurance service and solutions through PRUConnect.