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Medical Second Opinion Service from World-Class Specialists

With MSO, you get easy, quick, and free access to world-class medical specialists without travelling out of the country. The service helps confirm your initial diagnosis or find the best possible treatment option when you are diagnosed with a serious illness.
MSO

How to get started

How to get started with Medical Second Opinion (MSO)

Who is eligible for this service?

Medical Second Opinion service is for Prudential Thailand’s customers with:

Terms and Conditions

1. Your diagnosis, healthcare and medical data are protected, secure and remain strictly confidential after you sign consent form to give us permission to collect and share your medical information. Only your selected expert physician team has access right to review all your relevant medical records.

2. The company reserves the right to identify medical centers from the list of medical facilities that have been selected by MediGuide only. Currently, most medical facilities are situated in United of America and Europe. List of MediGuide’s network hospitals can change from time to time.

3. A sample list of MediGuide’s medical facilities:
- Cedars Sinai Medical Center – USAFox Chase Cancer Center - USA
- Massachusetts General Hospital – USA
- University of Pittsburgh Medical Center – USA
- Brigham and Women’s Hospital – USA
- Mercy – USA
- Dana Farber Cancer Institute Boston MA – USA
- University Clinic Heidellberg Universittsklinikum Heidelberg – Germany
- Hopitaux Universitaires de Geneve – Switzerland
- Peking Union Medical college Hospital Beijing – China

4. This service is not for emergency cases. In case of health emergency, we recommend that you do not wait for a Medical Second Opinion before seeking or starting treatment.

5. The Medical Second Opinion service is administered and provided by MediGuide. Prudential Life Assurance (Thailand) Public Company Limited is acting as a distributor of services on behalf of MediGuide and is not and shall not be held responsible in any manner whatsoever for any person obtaining these services. 

6. The company reserves the right to change, alter or cancel this service without prior notice. For more information, please call 1621

Top 10 Diagnostics Customers Receive MSO Services

1.Oncology

2.Orthopedics

3.Pediatrics

4.Neurology

5.Gastro

6.Neurosurgery

7.Gynecology

8.Rheumatology

9.Ophthalmology

10.General surgery

Case study

Surgery Avoided & Treatment Change
Diagnosis of bile duct cancer
Diagnosis of bile duct cancer
• Pre MSO plan
a male in his 50’s with bile duct cancer currently undergoing chemotherapy treatment and recommended to have a liver transplant

• Post MSO plan
The multidisciplinary review included reports by both a medical oncologist and surgical oncologist. The medical oncologist recommended changing to a different type of chemotherapy and the surgical oncologist disagreed with the plan for a liver transplant and did not recommend any surgical intervention.
Diagnosis of degenerative disc disease resulting in back pain
Diagnosis of degenerative disc disease resulting in back pain
• Pre MSO plan
40-year-old female with complaints of long standing back pain that has worsened over the past 2 years. The treating physicians recommended surgery to fuse the spine.

• Post MSO plan
The MSO recommended non-surgical interventions. The orthopedic surgeon said that if surgery is performed without further evaluation and additional testing, it is possible that the condition will not improve and additional surgery may be required in the future.

Frequently asked question (FAQ) 

Who is eligible for MSO service? And how can I check my eligibility for this service?

You are eligible to use the Medical Second Opinion (MSO) service if:

If you would like to check your eligibility or to get a second opinion through MediGuide, please call 1800-019-590.

How to qualify for MSO service

To qualify for MSO service, you must hold PRUhealth rich protection plan, PRUhealthy plus plan, ttb flexi care plan, ttb ultimate care plan, ttb easy care plus (only platinum plan)UOB healthy wealth plan or UOB healthcare plus plan only.

Our team is always available to assist you. Please leave your contact information here and we will get back to you as soon as we can.

Who is this service for?

Medical Second Opinion is recommended when you are diagnosed with a critical illness or face a risk of developing a critical illness. However, this service is not designed to handle medical emergencies, therefore in case of health emergency, we recommend that you do not wait for a Medical Second Opinion before seeking or starting treatment.

Why do you need to select 1 out of 3 world leading medical centers recommended by us?

Our team will evaluate your medical history and recommend 3 world leading medical centers with expertise in your condition to ensure that you receive the best advice from the top medical minds at world-leading medical centers.

How is the procedure performed?

The specialist will provide a second opinion on your diagnosis and treatment plan after thoroughly reviewing all your medical record, X-ray result and all relevant medical information.

What should I do if I have questions after receiving a second opinion?

After receiving the second opinion on a diagnosis and treatment plan, you can go back to your doctor to discuss the outcomes of the Medical Second Opinion with him/her. In addition, if you require any further information or have questions, you can get all your questions answered through the phone conversation with our team while we’re delivering and explaining a second opinion to you.

Please Note:

  • If you still have questions after a phone conversation session ends, you need to contact us to initiate the MSO service and start the process all over again.
Can my treating doctor directly talk to the physician specialist who has given me a second opinion?

Yes, you can inform the MediGuide team before or while we are delivering and explaining a second opinion to you. MediGuide will facilitate a call between the physician specialist and your treating doctor to let them interact seamlessly for further clarification and arrive at the best treatment plan.

Please Note:

  • You are not allowed to be part of the phone conversation during an interactive communication between the treating doctor and the physician specialist.
  • If you still have questions after a phone conversation session ends, you need to contact us to initiate the MSO service and start the process all over again.
How long does the Medical Second Opinion process take?

It can take up to 14 days to deliver your medical second opinion to you, after you sign a consent form, submit your case and we collect your medical records from your medical providers. 

List of products providing MSO