Our Claims Promise
How can PRU deliver
Our claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal, customer friendly manner.
When you make a claim
We assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.
Admission & Discharge Guarantee Letter issuance 90% within 30 minutes, upon receipt of complete documents.
Major & Medical Reimbursement Claims
- SMS acknowledgment will be sent within 24 hours after physical claim received.
- Instant acknowledgement will be sent immediately upon E-Claim submission.
- Send request for additional document within 7 days after claim received.
- Claim payment notification will be sent on the next day after claim approved (within 15 days after complete document received).