Select your language
Get The Latest Updates

Prudential Thailand partners with MyDoc to launch telemedicine and online consultation services on Pulse by Prudential app

Health and wellness app now enables remote consultations, medical certifications, and e-prescriptions with quick delivery

Bangkok, Thailand, 27 April 2021 - Prudential Life Assurance Public Company Limited (Prudential Thailand) is making healthcare more accessible to Thai people with the launch of telemedicine and online consultation services on Pulse by Prudential (Pulse), an all-in-one health and wellness app. Thanks to Prudential’s partnership with leading digital healthcare provider MyDoc, Pulse users can now schedule video consultations with a licensed doctor, obtain electronic prescriptions and electronic medical certifications, as well as arrange delivery of their prescribed medication from the comfort of their homes.

The new service on Pulse comes at a time of intense pressure on Thailand’s public health services and growing public interest in digital healthcare solutions amid the ongoing COVID-19 pandemic.

Thai-licensed doctors offer affordable online medical consultation services with delivery of medication

MyDoc’s panel of Thai-licensed doctors and pharmacy partners are selected based on stringent standards. Designated doctors possess ample clinical experience gained at leading hospitals where they were specially trained and certified to conduct online consultations. In addition to being able to diagnose common ailments such as the common cold and flu, sinusitis and respiratory tract infections, they have also been trained to assess possible COVID-19 exposure or infection in a virtual appointment setting.

Apart from the virtual doctor consultation, patients can receive their medication prescribed by a GP at their preferred location via Grab, a MyDoc partner. For added reliability, Boots Pharmacy Thailand serves as the medication fulfilment partner for MyDoc, ensuring the safety and effectiveness of medications for the patients.

Susan Fanning, Chief Health and Wellbeing Officer of Prudential Thailand, said, “Telemedicine and online consultation services offer the health technology sector an opportunity to deliver healthcare virtually. As a leading insurer, Prudential’s purpose is to help people get the most out of life by offering holistic health and wellness services. Our partnership with MyDoc and the launch of telemedicine services in Thailand via our Pulse app is in line with this purpose.”

Prudential Thailand has been working together with specialized partners to fully leverage digital health technologies and deliver health information and guidance through Pulse, as well as provide access to medical professionals to make digital healthcare a reality.

“During these challenging times owing to the pandemic, Prudential Thailand, a company that promotes health and wellbeing, has been committed to helping people live well and healthier while they stay safe at home. Telemedicine and online consultation services not only offer our Pulse users access to healthcare professionals, but also deliver medical certificates, prescriptions and medication at their doorsteps. This step is a testament to our mission of making healthcare affordable and accessible to all people,” added Ms. Fanning.

Dr. Snehal Patel, Chief Executive Officer and Co-Founder of MyDoc, said, “COVID-19 has changed the way a lot of people work, live and access services, and there is a huge demand in Thailand for a safe and reliable source for healthcare. As the country faces a new wave of Covid-19 infections, it is now more crucial than ever that we do our part to reduce the risk of spreading the virus.

“As a telehealth provider, we are committed to providing a safe, effective, and timely access to healthcare for everyone. In fact, a recent Bain report noted that MyDoc has seen a 272% increase in our monthly active users across the Asia-Pacific region in January this year, compared to pre-Covid in January 2019. By working with Prudential, we are able to gain a wider reach, ensuring that more people have the right access to medical care, regardless of where they are. Healthcare should be available and accessible to everyone whenever they need it, and we are here to support the people for the long term.”

In August 2019, Prudential announced its regional partnership with MyDoc to offer consumers value-added health services via their mobile phones. Today, MyDoc’s telemedicine services are available via Pulse in Singapore, Vietnam, Hong Kong and now Thailand.

First introduced to the Thai market in May 2020, Pulse serves as a 24/7 health and wellness companion to users, helping them prevent, postpone, and protect against the onset of diseases. Since its launch in Thailand, the app has been receiving a positive response with over two million downloads to date, with the number of users still on the rise.

Download the Pulse app to experience telemedicine services and online consultation




Telemedicine service is provided by third party service provider (“Provider”) via the Pulse platform. Prudential is not the service provider or the agent of the Provider. Customers may arrange consultation appointment for themselves through the Provider’s application. There is a complete freedom of choice for customers in respect of conducting the telemedicine service based on the needs and purpose.  The use of the service available is solely at the customers’ own risk.  Prudential does not recommend, endorse or approve the telemedicine service, any particular medical practitioners, medical advice, diagnosis, treatment and medical certificate and/or medication prescribed or given by those medical practitioners provided by the Provider, nor does it provide any guarantee of their quality or accuracy. Prudential makes no representation, warranty or undertaking as to the quality and availability of the services and shall not accept any responsibility or liability for the service provided by the Provider. Under no circumstance shall Prudential be responsible or liable for the acts or omissions of the Provider.

About Pulse by Prudential

Pulse by Prudential is an all-in-one digital health app and the first-of-its-kind in the region to offer holistic health management to consumers. Using AI-powered self-help tools and real-time information, the app serves as a 24/7 health and wellness partner to users, helping them prevent, postpone, and protect against the onset of diseases. Pulse is part of Prudential’s region-wide strategy to provide affordable and accessible healthcare to everyone across Asia by leveraging digital technologies and best-in-class partnerships.

Following the regional launch of Pulse in Malaysia in August 2019, Pulse is now available in a total of 11 markets and includes a growing suite of value-add services, such as a symptom checker and health assessment, personal wellness services, and video consultations with certified doctors and specialists.

Since its launch, Pulse has been downloaded for more than 22 million times in Asia to date. Pulse is currently available on the Apple/Google Play stores in Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, Thailand and Vietnam.

For more information, and to download Pulse, log onto


About Prudential in Thailand

Prudential has operated in Thailand for more than 25 years through Prudential Life Assurance (Thailand) Public Company Limited. Prudential serves more than 1.6 million customers in Thailand and manages more than Thai Baht 112 billion of assets on their behalf. In 2020 the Thailand business grew IFRS operating profits by 23 per cent to USD 203 million and Life Weighted Premium by 8 per cent to USD 667 million. (31 December 2020 figures).