Contact Us (Master Form)

Are you an existing Prudential customer?

Yes

No

First Name

Last Name

Title

Country Code

Phone Number

Email

Marital Status

Date of Birth

WeChat ID

Gender

Policy Number

Number of Children

Agent Name

Domicile/Country

ID Card Option

City

ID Card Number

Province/Region

Preferred Language

Preferred Contact Channel

Preferred Contact Time

Which products are you interested in?

Enquiry Detail

0/1000

Are you an EU resident individual?*

Yes

No

I understand that if I am an European Union (“EU”) resident individual (i.e. my residential address is based in any of the EU countries), I can refer to Prudential Privacy Notice (which is available at https://www.prudential.com.sg/privacy-notice) for more information on the rights available to me under the GDPR.

Other ways to contact us

Call us

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Chat via WhatsApp

Claims related to the passing of a policyholder, submitted by their beneficiaries.

Visit us in person

Talk to our team in person at our Customer Service Centre.

Hong Kong

Customer Service Centre

Tsim Sha Tsui MTR Station Exit A1 / East Tsim Sha Tsui MTR Station Exit L5

Prudential General Insurance Hong Kong Limited

Tel: +852 3656 8362
Fax: +852 2164 8445

Operation Hours
Mon-Fri 09:00-12:30 and 13:45-17:30, except Saturday, Sunday and public holidays

Helpful tools.