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Other ways to contact us

Claims for hospital stays, treatments or outpatient visits due to illness or non-accidental injury.

Claims related to the passing of a policyholder, submitted by their beneficiaries.

Visit us in person

Talk to our team in person at our Customer Service Centre.

Hong Kong

Customer Service Centre

Tsim Sha Tsui MTR Station Exit A1 / East Tsim Sha Tsui MTR Station Exit L5

Prudential General Insurance Hong Kong Limited

Tel: +852 3656 8362
Fax: +852 2164 8445

Operation Hours
Mon-Fri 09:00-12:30 and 13:45-17:30, except Saturday, Sunday and public holidays