IVR Service

Now you can access your policy information with ease with our new IVR Service (Interactive Voice Response), you can now access your policy information by following the simple steps below.

 
 

Dial our Customer Service Center: 1621

Customer Service Center

Tel: 1621 or 08 1815 2011

Fax:   0 2353 4888

email : [email protected]

 

Office Hours: Mon-Fri 08.30 AM to 07:00 PM, Sat 08.30 AM to 04:00 PM (Except Sunday and Public Holidays)

 

Press 1: For enquiries on PRUunit Link

PRUunit Link

Policy details Related Inquiry through
Automated Service

Press 1
  • Policy Details
Press 2
  • Claim Status
Press 4
  • Premium Certificate
Press 6

Automatic Information Inquiry

Press 2
  • Top Up Premium
Press 1
  • Increase Single Premium
Press 2
  • Fund Switching
Press 3
  • Partial Surrender
Press 4
  • Policy Serrender
Press 5
  • Death Claims
Press 6
  • TPD Claims
Press 7

Press 2: For other Life Insurance Products

Other Life Insurance Products

Policy details Related Inquiry through

Press 1
  • Application Status
Press 1
  • Policy Details
Press 2
  • Premium Related
Press 3
  • Claim Status
Press 4
  • Premium Reminder Notice
Press 5
  • Premium Cerificate
Press 6

Automatic Information Inquiry

Press 2
  • Claims Procedure
Press 1
  • Payment Channel
Press 2
  • Change of payment method
Press 3
  • Loss of policy
Press 4
  • Policy Amendment
Press 5
  • Branch Information
Press 6
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