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Claims Made Easy

Submit and track your claim the way you want to.
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Our Claims Promise

A Prudential policy protects you and your family during life’s difficult moments. We pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
Learn more

How to submit your claim

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File via e-Claim

- General Customer can submit of the required documents via LINE application by searching official account Prudential Thailand
- Group Employee Benefit Customer we adding new online channel via Pulse application by downloading via App store & Google play
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File directly to your servicing agents

Download the form, fill in your details and submit to your servicing agents with the required supporting documents.
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File directly to us

Download the form, fill in your details and submit to us with the required supporting documents.

Follow these steps to claim

General Claims

For general claims, just follow these four simple steps.

 

Claims process

Select the type of claim

Health and Accident

Required documents

  • Claim Form  Download 

  • Consent Form for Disclosure of Insured’s Medical Information

  • Identity documents of Insured issued by Government authorities

  • Original medical receipt and Hospital billing statement

  • Medical certificate

Duration

  • Within 15 days from the date the company completely received all required documents.

Critical illness

 Required documents

  • Claim Form  Download

  • Identity documents of Insured issued by Government authorities

  • Consent Form for Disclosure of Insured’s Medical Information

  • Pathological Report or other Laboratory Reports. Ex. X-Ray report, CT Scan report

Duration

  • Within 15 days from the date the company completely received all required documents.

Disability

Required documents

  • Physician’s Statement, using company’s Form  Download

  • Identity documents of Insured issued by Government authorities    

  • Consent Form for Disclosure of Insured’s Medical Information   

  • Other medical documents. Ex. X-Ray report, CT Scan report and photos of the injury location   

Duration

  • Within 15 days from the date the company completely received all required documents.

Death

Required documents

Natural cause of death (Illness)

  • Claim Form Download

  • Insurance Policy document, except when the policy is issued electronically, in which case submitting the insurance policy is not required.

  • Copy of household registration and ID card of all beneficiaries. The copies should be certified as true, and the original documents should also be presented.

  • Copy of Death Certificate, certified as true, or Medical Certificate of Cause of Death issued by a government agency or a hospital or other relevant authorities.

  • Copy of Insured’s household registration marked "dead" and copy of Insured’s ID card, certified as true.

  • Consent Form of beneficiaries or claimants for disclosure of Insured’s Medical Information.

  • Physician’s statement in case of death at a hospital.

Unnatural cause of death (Accident or other causes)

  • Copy of a Police Daily Report and a summary report of the investigation, if applicable. These documents must be certified by the relevant official. 

  • A certified copy of the autopsy report from the relevant official, or a certified copy of the post-mortem examination report issued by a government agency, hospital, or other authorized entities.

For beneficiary who is a minor, please add these following documents:

  • Copy of the legal representative’s ID Card (Please attach a copy of court order appointing a legal guardian if the legal representative is a not a father or a mother).

Duration

  • Within 15 days from the date the company completely received all required documents.

 

 

In accordance with the announcement of the Anti-Money Laundering Office (AMLO), the KYC (Know your customer) procedure is mandatory if the claim benefits received per 1 beneficiary amount to THB100,000 or more. To complete the KYC, please follow the instructions below:

  • Click https://prupolicy.prudential.co.th/ekyc, or

  • Submit your color portrait photograph (taken within 6 months) and photocopy of National ID or Passport to Prudential Thailand by post.

  • If the beneficiary is a minor and National ID or Passport is not available, the parent or legal guardian may process on behalf and submit their documents instead.

Submit your forms and documents

Step of Claim submission

Claims process

You may submit your claim to us:

Via register mail
You may mail our claim to the following address:
Prudential Life Assurance(Thailand) Public Company Limited, Claim Department, Address no. 944 Mitrtown Office Tower, 10th, 29th–31st Floor, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330

Via branch visit 
You may visit us at the Prudential Thailand’s Service Counter in our headquarter or any other branch offices and we’ll be ready to assist you.

Via servicing agents
You may also submit your claim through your trusted servicing agent.

Via eClaim submission:

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  • Online channel via Pulse *Especially for Group Employee Benefit Customer
    Can submit claim online at Pulse Application by downloading via App StoreGoogle Play

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Receive treatment with PRUCare Card

Present your PRUCare Card with identification document to hospital before and we will process accordingly. Let us guide you through the simple process of using PRUCare Card HERE.

Note

  • In the event that the rights are not approved, such as unclear sickness information Or fall under the policy's exceptions Employees of the company Or the hospital staff will notify the insured in order to make a claim by the normal method
  • Other insurance benefits (if any), such as daily medical expenses. Or accident compensation The company will automatically consider paying after the insured has left the hospital. Without having to submit the company's documents and claim form Again (unless necessary The company will have additional documents for acknowledgment), whereby the company will send compensation money to the insured at the address provided to the company only.

how to claim