Service Enquiry

Every enquiry will be convenience via IVR and Online

Thumbnail_IVR-service

IVR Service

You can now access your policy information at ease through our IVR service by dialing the Customer Service Center 1621.

More
Thumbnail_Online-Enquiry2

Online Customer Enquiry

For quick respond to your enquiry and suggestion toward our services, please fill up the form.

More

PRUpolicy

Customer Information System, you can create on your own, at your fingertips

Login
PRUpolicy-TH_t

PRUpolicy is a web portal specially designed for our Policyholders. Through this portal, our customers may access their policy information, such as policy status, policy benefits, etc., 24 hours every day of the week. The portal may be accessed via smart phones.

You can see how to register and how to Add PRUpolicy Online.

Learn more

Current Customers

Thumbnail_Customer-service

How to Pay

Customers may choose to pay premium by direct debit from your bank account or credit card from the following banks nationwide.

More
Thumbnail_Form-Download

How to Claim

To make a claim, please refer to our 3-step guides below. You can also contact the Customer Service Centre (dial 1621) or your sales agent for support.

More
ThumbnailPolicy1

Documents Download

View our list of downloadable forms to submit for claims.

More

Customer Information

Policy Service Requisition

More convenience with our policy service and requisition process for PRU policyholders.

More
Back to Top